When the magic wand is not working as well as the sales guy said…

[insert photo of magic wand “break glass in case of emergency” ]

When you are out of ideas, and faced with an urgent problem, and so many fingers pointing you cant see the parking lot through your window and your boss is considering the most efficient murder method, what do you do?

We all know there is often no magic wand, just as there is always an explanation, however deep in a log for what happened, though not always a retrospective automation that can prevent any future recurrences.

How should you react? What is the best way to communicate while troubleshooting? ….[etc]